Most of the employees were very friendly and helpful at this hotel. Great location -- within walking distance to Third Street Promenade and Santa Monica Pier; however quiet enough so we could get a good rest. This first room we got was a little shabby; after expressing dissatisfaction, the front desk lady upgraded us to one of their Lanai suites, and we ended up extending our stay for four more days because of her gesture.
One of the gentlemen at the valet station had a major attitude. When I asked him if he could please help me with my big suitcase -- which was pretty heavy for me considering I was also carrying two bags, he literally told me that his job was valet parking, not helping guests with their luggages.